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Frequently Asked Questions
The most common questions about orders, delivery, returns and payment. If you cannot find what you need, message us on WhatsApp — we usually reply the same day.
ContactKyrenia, Nicosia and Famagusta take 1-2 business days; other regions 2-4. Deliveries to the south take 3-6 business days. You receive a tracking number by SMS and email once dispatched.
You can return unused products in their original packaging within 14 days of delivery, no questions asked. Open a request from "My Orders" in your account.
Card payments protected by 3D Secure, cash on delivery and bank transfer. Cards from the south and the EU can pay in euro.
Yes. Tapping the WhatsApp button on a product page sends the product details to the seller, who will contact you directly.
Pre-order items are not yet in stock; they ship on the release date shown on the product page. Allocation is limited and follows order date.
Apply from the "Sell with us" page. Our team reviews your store and replies within 2 business days. Once approved you manage products, orders and payouts from your own panel.