Trendyada

Seller Agreement

1. Parties

This agreement is made between the business operating the Trendyada marketplace (the Marketplace) and the individual or legal entity applying to open a store (the Seller).

2. Subject and the Marketplace's role

The Marketplace does not sell the Seller's products on its own account. It is an intermediary service provider that brings the Seller and the buyer together. The sales contract is formed between the Seller and the buyer; the Seller is responsible for defects, warranty and delivery.

For this reason the order document is issued per store: if one order contains items from two stores, there are legally two sales.

3. Application, approval and account

  1. A store is created in pending status. Until it is approved, no product can be published, the store is not visible on the storefront and the seller panel cannot be accessed.
  2. The Marketplace may reject an application without stating a reason. A rejected applicant acquires no claim on that basis.
  3. The Seller keeps account details current and is responsible for the confidentiality of login credentials. Actions taken through the account belong to the Seller.
  4. Panel access may require two-factor authentication (2FA).

4. Seller's obligations

  1. Product name, description, images, price and stock shall be accurate and current.
  2. Products that are out of stock shall not be kept on sale. Telling a buyer "the item is unavailable" after an order has been placed is grounds for suspension.
  3. The Seller shall hand the product to the carrier within the dispatch time declared in the panel.
  4. The Seller is solely responsible for all permits, licences, taxes and regulatory obligations relating to its activity.
  5. The Seller shall answer buyer messages within a reasonable time.

5. Product content and intellectual property

The Seller declares that it holds the rights to the images, text and trademarks it uploads. The fact that an image on another website can be downloaded does not grant a right to use it.

If a third party raises an intellectual property claim, liability rests with the Seller. The Marketplace may remove disputed content without prior notice.

6. Prohibited products and content

Products whose sale is prohibited by law; counterfeit goods; prescription medicines and medical products; weapons, ammunition and their parts; narcotics and stimulants; live animals; stolen goods or goods of unknown origin; lists containing personal data; and any content infringing the rights of third parties may not be published.

7. Price and VAT

The price the Seller enters in the panel is the final price the buyer pays, VAT included. VAT is not added on top; it is extracted from that amount in documents and reports.

The applicable VAT rate is determined by the product, its category, or the marketplace default. The price shown on the storefront is always the price charged.

8. Commission

  1. The Marketplace charges a commission on every completed sale, at the rate shown in the seller panel and in the annex to this agreement. The rate may differ by store or product category.
  2. Commission is calculated per line item, on the amount remaining after discounts.
  3. The commission rate is fixed at the moment of the order. Later changes do not affect past orders.
  4. Unless stated otherwise, shipping charges are not included in the commission base.

9. Collection and payouts

  1. The order amount is collected from the buyer by the Marketplace.
  2. The Seller's balance is the sale amount less commission and any refund or cancellation adjustments.
  3. A payout becomes due at the end of the payout period defined in the panel, once the holding period that starts after delivery has elapsed. The holding period covers the window in which a buyer may exercise return rights.
  4. If the balance is below the minimum payout amount defined in the panel, it carries over to the next period.
  5. Payouts are not sent automatically. The system opens the payout record as "pending"; the transfer is made manually by the Marketplace to the IBAN declared by the Seller.
  6. The Seller is responsible for the accuracy of its IBAN and legal name. The Marketplace is not liable for loss arising from incorrect details.

10. Shipping and delivery

Shipping is calculated per store and delivery region. Bulky products may carry a product-specific additional shipping fee, which is not affected by the free-shipping threshold.

Entering tracking information in the panel is the Seller's obligation. In disputes arising from damage or delay in transit, the counterparties are the Seller and the carrier.

11. Cancellation, returns and withdrawal

  1. A buyer may cancel an order that has not yet been dispatched. On cancellation, stock is restored and the commission entry is reversed.
  2. Returns are handled through the panel. When a return is completed, the sale amount is deducted from the Seller's balance and the Marketplace absorbs its commission share for that sale.
  3. Statutory withdrawal rights are reserved and cannot be limited by this agreement.

12. Reviews and messaging

Buyer reviews can only be written for delivered orders. The Seller may not write, or cause to be written, fake reviews of its own products. Messaging between buyer and Seller runs through the Marketplace and is recorded.

13. Protection of personal data

The Seller uses buyer information accessed in connection with an order solely to fulfil that order. It may not be used for marketing, retained, or transferred to third parties. This obligation survives termination of this agreement.

14. Suspension and termination

  1. The Marketplace may suspend a store in the event of breach of this agreement or of the law. Products of a suspended store are removed from the storefront immediately.
  2. Either party may terminate at any time. Termination does not remove the obligation to fulfil orders already in progress.
  3. On termination, the Seller's earned balance is paid once holding periods and return processes are complete.

15. Limitation of liability

The Marketplace provides the service "as is" and does not warrant uninterrupted or error-free operation. In all cases its liability is limited to the commission it received on the sale in dispute. Indirect damages and loss of profit are excluded.

16. Amendments

The Marketplace may amend this agreement. An amendment takes effect after it is notified to the Seller. A Seller who does not accept an amendment may terminate; continued use of the store is deemed acceptance.

17. Governing law, language and jurisdiction

This agreement is governed by the law of the Turkish Republic of Northern Cyprus, and the courts of the TRNC have jurisdiction.

The English and Greek texts are provided for information. In case of conflict, the Turkish text prevails.

18. Force majeure

Where obligations cannot be performed because of events beyond the parties' control — natural disaster, fire, epidemic, war, declared mobilisation, strike, an order of a public authority, an outage at the hosting provider, or a general failure of electricity or internet infrastructure — the affected party is not in default for the duration. It shall notify the other party without delay after becoming aware of it.

If the event lasts more than thirty days, either party may terminate without compensation. Termination does not extinguish payouts already accrued or obligations to refund buyers.

19. Severability and waiver

If a provision of this agreement is held invalid or unenforceable by a competent authority, only that provision falls away and the rest remains in force, replaced by the lawful provision closest to the parties' economic intent.

A failure or delay in exercising a right is not a waiver of it. Indulgence shown on one occasion creates no entitlement on the next.

This agreement governs the whole of the relationship between the Seller and the Marketplace and supersedes prior correspondence and statements on the same subject. It may be amended only under section 16.

20. Entry into force

By ticking the confirmation box on the application form, the Seller declares that it has read and accepted this agreement. The agreement enters into force when the application is approved.