Trendyada

Terms of Use

Last updated: 4 September 2026 · Version: 1.1

1. What this covers

These terms govern the relationship between you and the marketplace: using the site, holding an account, writing reviews, and what is prohibited.

Buying a product is governed separately. The sale is concluded between you and the store, under the Distance Selling Agreement.

2. We are a marketplace, not the seller

This is a multi-vendor marketplace. We do not sell the products. The store lists the item, sets its price, holds the stock and ships it.

If your basket contains items from more than one store, a separate sale arises for each store: separate parcels, separate documents, separate cancellation and returns.

3. Your account

  • An account requires an e-mail address and a phone number, which is verified by code.
  • Your details must be accurate and current. Delivery, returns and notifications rely on them.
  • Your password is your responsibility. Tell us immediately if you suspect unauthorised use.
  • One person, one account. Additional accounts opened to bypass campaign or coupon limits may be closed.
  • You must have legal capacity to enter into a contract.

You may delete your account at any time. Order and invoice records are retained for the statutory period — see the Privacy Policy.

4. Reviews

  • You may review only an item from a delivered order.
  • Reviews and photos are published publicly on the product page.
  • Abuse, discrimination, personal data, advertising and off-topic content are removed.
  • We do not remove a review for being negative.
  • Payment, discounts or gifts may not be offered or accepted in exchange for a review.

5. Prohibited use

The following may lead to suspension or closure of your account: automated scraping or excessive requests; attempting to bypass security or access another user's account; placing fake orders or systematically refusing delivery; using someone else's name, brand or copyrighted content; diverting business off the marketplace; requesting unlawful or restricted goods.

6. Content and intellectual property

The site's design, software, texts and brand belong to the marketplace. Product images and descriptions belong to the stores. Your reviews and photos remain yours; you grant us permission to publish them on the site and in promotion, and you may ask for their removal at any time.

7. Price, stock and error

  • The price you see is the price you pay. Prices include VAT; shipping, if any, is shown as a separate line at checkout.
  • At checkout, stock is reserved for you for a short period; the remaining time is shown on screen.
  • In case of an obvious error in price or stock, the store may cancel the order and refund you in full. This is error correction, not a price change.

8. Campaigns and coupons

Coupons may carry an expiry date, a minimum basket value and usage limits, stated alongside the coupon. Unless stated otherwise, coupons cannot be combined. A coupon used on a cancelled or returned order may not be restored. Abuse voids the coupon.

9. Liability

If a product is defective, late or not as described, your counterparty is the store. If no resolution is reached, we step in: we review the case, contact the store and, where warranted, settle your refund by deducting it from the store's balance.

We do not warrant uninterrupted or error-free operation. Nothing here limits your statutory consumer rights.

10. Suspension and termination

We may suspend or close accounts that breach these terms. Where possible we state the reason and allow correction first; in cases of security or fraud concern, notice may follow afterwards. Closure does not affect orders already in progress.

11. Changes

We may update these terms. The current version is always published here with its date and version number, and registered users are notified of material changes. An order is governed by the version in force when it was placed.

12. Force majeure

Where the service is interrupted by events beyond our control — natural disaster, fire, epidemic, war, declared mobilisation, strike, an order of a public authority, or a general failure of electricity or internet infrastructure — we are not in default for the duration.

This is not a ground for withholding money already taken: sums paid for undelivered orders are refunded. If the interruption exceeds thirty days, either party may terminate without compensation.

13. Severability

If a provision is held invalid or unenforceable by a competent authority, only that provision falls away and the rest remains in force. Not exercising a right does not waive it. The rights consumer law gives the user cannot be limited by these terms; where they conflict, the law applies.

14. Governing law and contact

These terms are governed by the law of the Turkish Republic of Northern Cyprus, and the Courts and Execution Offices of Kyrenia have jurisdiction. Your right as a consumer to apply to the consumer dispute bodies provided by law is reserved.

Trendyada Marketplace Ltd. · Girne, Northern Cyprus · registration no: [ticaret sicil no] · tax no: [vergi no] · destek@trendyada.com